Privacy Policy

1. Who We Are

This website is operated by Venbhas Softwares, an e-commerce development agency based in India. We specialise in Magento and Adobe Commerce development, Hyvä theme migration, and managed server infrastructure for merchants worldwide.

For any privacy-related enquiries, you can contact us at: [email protected]

2. What Data We Collect

When you submit a contact form on our website, we collect:

• Name — to address you correctly in our reply
• Email address — to respond to your enquiry
• Phone number — optional; used only if you prefer a call-back
• Message content — the details of your enquiry

We do not collect any sensitive personal data (such as payment details, health information, or government identification numbers) through this website.

3. How We Use Your Data

We use the information you provide solely to:

• Respond to your enquiry or project request
• Follow up on an ongoing engagement or proposal

We will never sell, rent, or share your personal data with third parties for marketing purposes. We do not send unsolicited commercial emails.

4. Legal Basis for Processing

Where applicable under the UK GDPR or EU GDPR, we process your personal data on the basis of legitimate interests — specifically, to respond to your enquiry — and, where you have opted in, consent. You may withdraw consent at any time by contacting us at [email protected].

5. Data Retention

We retain enquiry data for as long as is necessary to handle your request and any follow-up communications, and no longer than 2 years from your last contact with us, unless a longer period is required for an active client engagement or legal obligation.

6. Third-Party Services

Our website uses the following third-party services, which may process data independently under their own privacy policies:

• Google reCAPTCHA — used to protect our contact forms from spam and abuse. Your interaction with the form is subject to Google's Privacy Policy and Terms of Service.
• Google Fonts — used to load the DM Sans typeface. Google may log the request to serve the font file. See Google's Fonts Privacy FAQ.
• jsDelivr CDN — used to serve open-source JavaScript libraries. See jsDelivr's privacy policy.

We intend to add web analytics in the near future. When we do, this policy will be updated to reflect what data is collected and how it is used.

7. Cookies

We use cookies on this website. For full details of the cookies we set and why, please read our Cookies Policy.

8. Your Rights

Depending on your location (particularly if you are based in the UK or EU), you may have the following rights regarding your personal data:

• Access — request a copy of the personal data we hold about you
• Rectification — ask us to correct inaccurate or incomplete data
• Erasure — ask us to delete your personal data
• Restriction — ask us to limit how we use your data
• Objection — object to processing based on legitimate interests
• Portability — receive your data in a structured, machine-readable format

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

9. Data Security

All contact form submissions are protected by CSRF tokens and Google reCAPTCHA to prevent unauthorised submissions. Our website is served over HTTPS. While we take reasonable steps to protect your data, no transmission over the internet is completely secure.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect any changes. We encourage you to review this page periodically.

11. Contact Us

For any questions or concerns about this Privacy Policy, please contact us at:
[email protected]