Magento Emergency Recovery

Store down, hacked, or broken after an update? We respond fast — SLA-backed triage, live site restoration, and full post-incident hardening so it doesn't happen again.

Situations We Handle

If your Magento store is down or compromised, contact us immediately. We have seen every failure mode.

Store Hacked / Compromised

Malware injection, card skimmer found, admin accounts breached, or suspicious orders detected. We contain, clean, and harden.

Store Crashed / Down

500 errors, white screen of death, database connection failures, or a failed deployment that took the site offline.

Broken After an Update

A Magento, extension, or PHP update that caused checkout failures, display errors, or critical functionality loss.

Performance Collapse

Sudden severe slowdown — pages taking 20+ seconds to load, server CPU maxed out, or database queries timing out.

Data Corruption

Product data, customer accounts, or order records corrupted or deleted — we assess recoverability and restore from backup.

Hosting Crisis

Hosting provider issues, server migrations gone wrong, SSL failures, or DNS problems taking your store offline.

Our Response Process

A structured response that prioritises getting your store back online, then finding and fixing the root cause.

Immediate Triage

Within 1 hour of contact we begin triage — assessing severity, identifying the incident type, and setting the recovery timeline.

Containment

For security incidents: compromised accounts locked, malicious code removed, and access vectors closed before any cleanup begins.

Restoration

Site restored to a working state using clean backups, patched code, or targeted fixes — whichever is fastest and safest.

Root Cause & Hardening

Full post-incident report identifying the root cause, followed by hardening measures to prevent recurrence.

Post-Recovery Hardening

Restoring your store is step one. Making sure it stays up and stays secure is step two.

→Apply all outstanding security patches

→Enforce two-factor authentication on all admin accounts

→Review and restrict admin IP allowlist

→Implement file integrity monitoring

→Set up automated backup verification

→Deploy a Web Application Firewall (WAF)

→Establish a security monitoring alert baseline

Need help right now?

Contact us immediately. Every minute of downtime costs you revenue. We prioritise emergency cases above all scheduled work.

Related Magento Services

Security Audit

Prevent the next incident with a comprehensive security review.

Version Upgrade

Get onto a patched, supported Magento version post-recovery.

Code Audit

Understand the vulnerabilities in your custom code.

Let's Build Something Extraordinary

Whether you're launching your first online store or scaling a global brand, we're here to help you succeed in the digital marketplace.

Schedule a Free Consultation