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AI Chatbot Integration

AI Chatbot Integration

Custom AI chatbots that handle order status, product questions, and purchase guidance — integrated directly into your Magento or Shopify storefront and trained on your live catalogue data.
Build Your Store Chatbot
60–80%
Of support tickets that can be resolved by a well-trained chatbot without human escalation
24/7
Coverage with no incremental staffing cost during off-peak hours
Live
Product data pulled from your catalogue in real time — no stale FAQ copy
Escalation
Seamless handoff to human agents for complex queries, with full chat context passed
What We Build
Chatbot capabilities designed for the specific use cases that move the needle in eCommerce.
Order Status Self-Service
Shoppers ask 'where's my order?' in plain language — the chatbot queries your OMS or Magento order data and responds with live tracking information, no human needed.
Product Discovery Flow
Conversational product finder that asks qualifying questions and surfaces matching products from your catalogue — an alternative path to search for shoppers who don't know what they want.
Product Q&A
Answers to specification, compatibility, and availability questions pulled from your product attributes, descriptions, and stock data in real time.
Returns & Refunds
Self-service returns initiation guided by your returns policy — the chatbot checks eligibility, generates labels, and creates a return request in your OMS.
Post-Purchase Support
Delivery updates, product usage queries, and warranty information handled without queue time — freeing your team for high-value conversations.
Human Escalation
When a query is outside scope or the shopper wants a human, the chatbot hands off cleanly to your helpdesk tool with full conversation history attached.
How We Build It
01
Use Case Scoping
We review your support ticket categories to identify the highest-volume, lowest-complexity queries — the ones that will drive the most deflection with the least risk of a bad AI response.
02
Data Integration
Chatbot connected to your OMS, Magento or Shopify API, and product catalogue. We establish what data is available in real time vs what requires a batch sync.
03
Build & Test
Conversation flows built, LLM prompts engineered, and edge cases stress-tested before go-live. Escalation paths to your helpdesk tool wired up and verified.
04
Monitor & Tune
Post-launch monitoring of deflection rate, escalation triggers, and customer satisfaction ratings. Conversation logs reviewed weekly in the first month to catch and fix failure modes.
Related AI Services
AI Search & Discovery
A conversational chatbot and a strong site search function complement each other for product discovery.
Personalisation
Chat interactions generate rich intent signals that can feed your personalisation and segmentation stack.
AI Audit
Not sure whether a chatbot is the right first AI investment? An audit identifies your highest-ROI starting point.
Let's build something extraordinary
Let's Build Something Extraordinary
Whether you're launching your first online store or scaling a global brand, we're here to help you succeed in the digital marketplace.
Schedule a Free Consultation